The agreement that governs our website and inquiry process.

The Windermere Agency is a boutique household staffing agency founded in Windermere, Florida. We place professional household staff (nannies, family assistants, household managers, private chefs, personal assistants, estate managers, and newborn care specialists) with families across the United States. “We” and “us” in this document mean The Windermere Agency. “You” means anyone using thewindermereagency.com or any subdomain we operate, or who submits an inquiry through us.

The site is provided as-is for your information and to start a conversation with us. You may use it for any lawful purpose. You may not:

• Submit information you do not have the right to share, including names or details of other people without their consent.
• Attempt to access, scrape, or reverse-engineer the dashboard, our administrative tools, or any non-public part of the system.
• Use the inquiry form to send unsolicited offers, marketing, or recruitment pitches; we work only with the candidates we know.
• Misrepresent who you are, the household you are inquiring on behalf of, or the nature of the support you are seeking.

Submitting an inquiry does not create a placement contract. What it does is start a conversation: we will follow up personally within one business day, schedule a discovery conversation, and send a Family Engagement Letter if there is mutual fit. The Engagement Letter is the contract that governs the placement itself, including fees, the replacement guarantee, and confidentiality terms.

Until you sign the Engagement Letter and pay the application fee, no placement work is underway and we are not obligated to begin a search.

When we present a candidate, we are introducing a person we have screened (phone, in-person, three references, Checkr background check, and a HEXACO Honesty-Humility read). We do not warrant that any specific candidate will perform every duty perfectly, remain available for the full term you hire them, or be a perfect cultural match.

What we do warrant: a 60-day replacement window from the candidate's start date. If a placement does not work during that window and you notify us in writing within seven days, we conduct a replacement search at no additional placement fee until we find someone you are happy with. The full terms of the guarantee live in the Engagement Letter.

Once you hire a candidate we have introduced, the candidate becomes your household employee. They are typically W-2 employees, paid hourly, and entitled to overtime under the Fair Labor Standards Act. You are the employer; we are not. We can connect you with payroll partners (we recommend HWS, GTM, or Poppins Payroll) but we do not run payroll, withhold taxes, or manage employment compliance on your behalf.

A direct-hire fee applies if you hire a candidate we have introduced without going through our placement process; the amount and terms live in the Engagement Letter.

Our placement fee structure is described on the pricing section of the home page. The application fee is non-refundable once a search is underway; it credits against the placement fee at successful placement. Placement fees are due at successful placement (typically the candidate's start date). Specific terms, including payment methods and any processing surcharges, live in the Engagement Letter.

We treat your household information with discretion as a default. We sign mutual confidentiality with every candidate. The structural details (who can see what, retention, and deletion) are in the Privacy Policy. By submitting an inquiry you accept that we will use the information to do the work described, share it with screened candidates only as necessary to facilitate introductions, and otherwise keep it private.

The site (copy, photography, code, and design) is owned by The Windermere Agency. You are welcome to share links and to quote short passages with attribution; please do not reproduce the site or any substantial portion of it without written permission.

The site and any non-Engagement-Letter communication are provided as-is, without warranty of any kind. To the fullest extent permitted by law, we are not liable for incidental, consequential, or special damages arising from your use of the site or from the inquiry process. The total liability for any pre-Engagement-Letter claim is capped at the amount you have paid us, which (until you sign an Engagement Letter and pay the application fee) is zero.

Once an Engagement Letter is in effect, the disclaimers, indemnification, and limitation-of-liability provisions in that document govern.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute that cannot be resolved by a frank conversation will be resolved by binding arbitration in Orange County, Florida, under the rules of the American Arbitration Association. Each party bears its own costs unless the arbitrator orders otherwise.

We may update these terms from time to time. The “Last updated” date at the top reflects the latest revision. For material changes, we email everyone with an open inquiry or active placement before the change takes effect.

Questions: hello@thewindermereagency.com or (954) 508-9804.